Frequently Asked Questions

At Service Magic USA, our mission is simple: to free our customers from the worry and headache of dealing with expensive emergency home repairs.

General Questions

What is a home warranty?

Home warranties are service contracts that cover the repair or replacement of parts and components for a home’s systems and appliances that fail due to normal wear and tear.

Why do I need a home warranty?

Owning a home isn’t easy. Pipes burst, systems break, and the temperature never seems to be just right. With so many moving parts, repairs become inescapable. Although a custom repair plan won’t prevent things from going wrong, it’s the best tool you can have to protect yourself from the inconvenience of expensive emergency repair bills.

How is a home warranty different from homeowner’s insurance?

Although a homeowner’s insurance and a home warranty seem similar at first glance, they’re actually very different in terms of what they cover and their type of protection. But when combined, they provide unprecedented peace of mind and protection from financial harm from unexpected home emergencies.

Homeowner’s Insurance typically covers accidental damage that occurs to a property from theft, vandalism, floods, fires, lightning, falling objects, earthquakes, tornadoes, hurricanes, or liability claims.

Home Warranties cover the cost to repair or replace the systems, components and appliances of a home, including plumbing, electrical wiring, HVAC, and gas lines.

How does a home warranty plan work?

  1. You Call
    File a claim online or by contacting us when something goes wrong.
  2. We Fix
    When acclaim is made, we send a licensed technician to handle your covered repairs.
  3. You Save
    Our licensed and insured professionals deliver quality service with absolutely no deductible!

Why is buying a home warranty a good decision for my budget?

Home warranties protect your budget from the unexpected costs of emergency home repairs. Aside from paying for the actual plan, you don’t need to worry about surprise repair bills when one of your home’s systems or appliances break down.

Using Your Home Warranty

How do I setup my online account?

Your account username and password were created when when you completed your first purchase. Please contact support if you're having trouble logging in.

How do I request service?

After your coverage begins you can request service by filing a claim online or contacting us directly.

Can I request service in the middle of the night?

You can request service anytime by filing a claim online or contacting us directly.

How can I find out the status of my service request?

You can check the status of your claim online by logging into your account and checking you claim center.

How long does it take a contractor to arrive after a service request?

Many factors can affect how long it takes for a contractor to arrive. We do our best to assign a local contractor to you within one (1) day of a filed claim.

Who are the contractors that Service Magic USA sends to my house?

We send qualified contractors local to your area. We regularly evaluate our preferred contractors to ensure that they’re meeting our standards and providing excellent customer service.

Can I use my own service contractor?

Only in some cases, with prior permission from us. But for most cases we will send out one of our pre-screened local technicians to help solve your problem.

My issue wasn’t fixed. Can the contractor come back?

Yes. You can file a claim online or by contacting us.

What if you can’t fix my covered item?

If we determine that a covered item is irreparable, we will offer a like-for-like replacement or suggest an alternative solution.

Coverage Questions

What does a warranty from Service Magic USA cover?

We offer coverages for almost all essential appliances and systems of a home. When you build your custom plan, you’ll be choosing exactly what to cover in your warranty contract.

Are there any exclusions or coverage limitations to my contract?

Yes, we only cover breakdowns that occur due to normal wear and tear. Please see a sample contract for the complete list of exclusions.

Annual limitations to coverage are listed on both your declaration page and within the contract’s section of that particular appliance or system.

My home’s appliances and systems are old, will that be an issue?

It will not be an issue. You can purchase a warranty regardless of the age of your home’s appliances and systems.

Do I need an inspection before I can buy coverage?

No, there is no inspection required to purchase any coverage.

When can I start using my plan?

You can start requesting service as soon as thirty (30) days after you purchase your plan.

What if my covered item cannot be fixed?

If we determine that a covered item is irreparable, we will offer a like-for-like replacement or suggest an alternative solution.

How does Service Magic USA determine if my claim is approved or not?

We will determine if a claim is approved after we receive the contractor diagnosis of the cause of the problem for the covered appliance or system.

Can I change my plan later?

Any changes can be made within the initial thirty (30) days of a contract without prolonging the wait period. Changes made after the initial thirty (30) days can also be made, but the newly added appliances or systems will then have their own thirty (30) day wait period before any claims can be made.

If I have more than one of the same appliances, are those also covered?

You must purchase coverage for each of the same appliance in the same covered address for any one of those appliances to be covered.

Contract Questions

Can I view a sample contract?

Sure, click here to view a sample contract.

How long does my contract last?

Coverage lasts for twelve (12) months from the start date. Your specific contract term is listed on your declaration page.

How do I make sure my coverage continues?

If you’ve setup automatic payments, we will renew your contract at least one month before the current contract expires.

If you are not setup with automatic payments, you can contact us at anytime to continue and avoid any lapse of coverage.

Can I cancel at any time?

Yes, you can cancel whenever you want. If you choose to cancel within the first thirty (30) days, you’ll get a complete refund.

For cancellations after thirty (30) days you’ll get a pro-rated refund of your contract fees for the remainder of the term, minus any paid claims and commissions.

Is there a limit to the number of repairs during my contract term?

Each covered item listed on your declaration page has a maximum of three (3) allowed service calls per year.

Pricing & Payments Questions

How much does a home warranty from Service Magic USA cost?

The price of your home warranty depends on your custom plan. Each coverage has its own price so your total will simply be the sum of your covered items, minus any discounts.

Besides the price of my plan, will I have any out-of-pocket costs?

None! All of our coverages feature zero deductible. What you pay for the plan is all you pay, period.

Can I customize my payment options?

Yes, you have the option to pay either monthly or annually.

Can I get a discount for covering multiple homes?

Yes! We offer a variety of discounts depending on the number and sizes of the multiple homes covered in a single contract. Contact us with your specific situation.

How often do I pay?

You can choose to pay for your plan monthly or annually.

How much do I pay when I request service?

Nothing! All of our coverages feature zero deductible. What you pay for the plan is all you pay, period.

Real Estate Questions

Can I transfer my home warranty to someone who buys my home?

Yes, contact us to transfer it to the new homeowner.

What if I sell my house before my warranty ends?

The warranty sticks with the covered address. Contact us to transfer it to the new homeowner.

Can I add a warranty to the house I’m buying after closing?

Of course! You can add a custom home warranty to your home at any time. But remember, there is a thirty (30) day waiting period for each new plan where you cannot request service.